The hospitality sector has a long standing history of focusing on the customer experience.  High end resort chains like the Ritz Carlton and Four Seasons are frequently used as model examples of how to wow the customer with delightful and personalized attention.  And while their more economical counterparts may not be featured in the latest Harvard Business Review, they too are focused on delighting the customer with everything from free WIFI, breakfast buffets and warm cookies. (more…)

There is no doubt that technology adoption is expanding at an accelerated rate.  Affordable mobile devices like cell phones and tablets have leveled the playing field for all socioeconomic groups.  These devices are accessible, low cost and easy to use.  Effectively they have changed the way consumers interact and expect to interact with their friends, family and yes, even their landlords. (more…)