Transforming Customer Care with Four C’s

Many components must be carefully orchestrated for business success, none of which is more critical than Customer Service. Customer care has evolved over the last couple of years primarily due to digital advancements. To set yourself apart, you need to incorporate the 4C’s, which stand for customer experience, conversation, content, and collaboration. Look at them as pillars that hold your client service together.

Working on these components in unison and actively managing them will transform your business. Let us examine these four elements and the ways you can use them as a competitive advantage. Read More…

6 Things to do in Singer Island, FL

Located in the city of Riviera Beach is Singer Island, a picturesque oceanfront neighborhood off the coast of Florida. Though any beach destination is a destination worth visiting, Singer Island is one place, in particular, you should add to your bucket list. Why? Because there is no shortage of things to do and see here . Whether you consider yourself an eco-adventurer and prefer scuba diving, kayaking and snorkeling or you’re more of the upscale city-slicker type, you’re guaranteed to find more than a few activities to occupy yourself while you’re here. Below are just six.

1) Hit the Beach

With miles of coastline, Singer Island is best known for its beaches. Head down to Singer Island Municipal Beach for a day of tanning, swimming, and surfing. If the beach is too crowded, don’t sweat it—there are 10 others nearby that are easy to access and open to the public, including Ocean Reef Park. Some of the county-run beaches offer picnic tables, playgrounds, and pavilions, so be sure to check out a new beach every day of your trip to find the one that best suits your needs. Read More…

10 Best Qualities Adopted by High Performing Employees

Every organization strives to have the most qualified individuals on the team. With proper training and hiring of those who would make an efficient employee, you can reach this important goal to help your company be more effective with employee performance. Etech Global Services can offer your organization ways to measure employee qualities with some of the most complete call center quality assurance programs. Here are some things to look for when hiring valued employees.

1. Listen Thoroughly to Issues:- Great employees are good listeners. These individuals take the time to listen to customer issues, feedback from supervisors and other pieces of information, so they can do their job better. Read More…

Features That Make Singer Island So Unique

When it comes to communities worth exploring in Florida, there are plenty. From The Villages to Summerlake, and from Waterset to Bartram Park, Florida is one of those states that has more desirable neighborhoods than average or undesirable ones. So, when Florida residents suggest Singer Island as a must-see community, those who aren’t familiar with the area want to know why. What makes Singer Island so outstanding compared to others? There are several answers to this question.

The Gem of Palm Beach, Florida

If you ask any Singer Island resident what makes their community stand out from the rest of Palm Beach County, you will receive an array of answers, and for good reason. Singer Island is not only a good place to live, but it is also an ideal location for both work and play. The white sandy beaches, parks, recreational activities and eclectic local life all help establish Singer Island as an oasis in which residents and guests can escape, recharge and revive themselves. Whether you’re looking for a place to relax, play or immerse yourself in luxury, you will find what you’re looking for at Singer Island. Below are some of our top favorite features of Singer Island. Read More…

Tips to Grow your Business through Direct Email

Direct email has taken a back seat with the increasing popularity of social media channels, but it still works and should be a channel to consider in your marketing plan. Some of the reasons cited as hindrances to using it include spam filters. I personally appreciate spam filters because they move the unwanted emails before I even see them, saving me time and protecting me from potentially harmful viruses.

How can you leverage this strategy despite the above challenges and still grow your business? Here are tips for you to consider as you draft your email marketing strategy. Read More…